Mastering Effective Communication: Navigating Tough Conversations

Length: 12 minutes
Topics:
Does the thought of having a difficult conversation make you feel uncomfortable? Do you become agitated and feel like you have to respond when someone expresses a difference in opinion? Let’s discuss how showing ourselves and others kindness and respect can make tough talks a little easier.

  • identify and own your feelings
  • prepare yourself emotionally and physically
  • bring your authentic self to the conversation
  • listen actively to understand
  • strive for positive outcomes

Denita Wright Watson

Denita Wright Watson professional profile image

Equal Employment Opportunity Specialist, Office of Equal Opportunity and Access (OEOA)

Denita Wright Watson has served students from preschool to graduate school by fostering inclusive learning environments and equitable access to educational opportunities and social services for almost 30 years. She has worked at Penn State for the last 12 years and currently serves as an equal employment opportunity specialist in the Office of Equal Opportunity and Access (OEOA) at University Park. The office is responsible for investigating reports alleging discrimination and harassment based on age, race, gender, sexual orientation, disability, religion, and veteran status. Denita leads investigations, prepares reports detailing findings and recommendations, and provides resources and support for those impacted.

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